Our Customer Service Policies
These are the promises we make to you. We do so because we are committed to helping people who suffer from alcohol and substance abuse. Our customers have trusted us and we appreciate and honor that trust.
We are 100% committed to customer satisfaction. If you are not happy with a product—at any time and for any reason—contact us for an immediate refund.
If for any reason, at any time, you determine the product is not for you, return it, in any condition and we'll send you an immediate refund upon receipt of the product. Please CONTACT US BY EMAIL OR PHONE before returning the product. We process refunds within two days of receiving a returned product. For returns within 120 days of purchase, we make a refund to the credit card account you used for your purchase. After 120 days, we will refund to your PayPal account (or you may request a check). You must provide the order number or email address you used when making your purchase so we can verify your purchase.
You may use Visa, Mastercard, or American Express to order the product. We use a secure server for our shopping cart which meets the full requirements of the Payment Card Industry Data Security Standard. Our payment gateway is Authorize.Net.
We hope our commitment to service and security meets your expectations. If it does, we invite you to click to place an order.
We'll ship our product within two days of receiving your order unless it's the weekend or a holiday. We realize you want to get started as soon as possible so, for most orders, we ship the next business day (Monday through Friday). We will send you an email to notify you when we ship your order. For addresses in the United States, you can expect to receive your order within two to five days. For addresses in Canada, allow six to ten days for delivery.
If you do not receive a product you've ordered, contact us immediately for a refund or replacement. If your product does not arrive in the designated time and you let us know, we will resend the product immediately (at our option, and if you ask, we will send the product by an alternative carrier or overnight service).
|Responses:||You can expect me or my assistant to call you back or email you within 24 hours.
|Mail:||Michael Mears and Company
318 Honeyhill Drive
Nashville TN 37217-3108